The prices for the accommodations in our booking system are the prices including all mandatory costs. Often the final cleaning is mandatory, but there are also accommodations where you can book this optionally. If you have found a nice accommodation and click on the ‘Book Now’ button next to the description of that accommodation, you will find the total price, including all mandatory costs, and the costs of the optional extras. So there are no surprises afterwards.
Invoices and tickets
Invoices are only sent by email to the email address that you have provided. If you have booked an accommodation yourself in our booking system or if we have done that for you, you will receive the confirmation of your booking within a few minutes, with the invoice with payment instructions in the attachment.
We can only make bookings for accommodations that are in our booking system, for accommodations that are not in our booking system and for other parts of your trip that we take care of at your request, if you agree with our General Terms and Conditions. Therefore, when you ask us to do this, we will also assume that you agree with these conditions. We normally send invoices within 2 days after making the booking, unless stated otherwise by us. As soon as we have made a booking for you, you will immediately receive a confirmation by email. With this, your booking is final. If you do not receive our invoice within the specified time, you must contact us immediately. Please check your “junk mail” or “spam” first, our invoice may have ended up there.
You will not receive any vouchers from us. With the confirmation and invoice of your booking for the accommodation, you check in at the reception of the destination. All our invoices contain the booking numbers of our partners, they enter this number in their system and your booking ‘rolls out’ in no time. Shortly before departure you will receive directions to reception and more information about checking in and out. We do this shortly before departure, because things sometimes change and we do not want to send you incorrect information first. You should also take the invoices that you have received from us for other parts of your trip to your destination. Only for the boat trip you will receive the ticket from us shortly before departure.
You must pay us for your booking. We pay our Scandinavian partners for your booking. For bookings of accommodations and the boat trip, a deposit of 30% applies. This amount must be paid within 2 weeks after the invoice date. The remaining amount must be in our account no later than 2 months before departure. For bookings of other parts of your trip, no deposit is required, the amount must be in our account no later than 2 months before departure. If you book within 2 months before arrival, the full amount must be paid within 2 days after the invoice date. If you do not pay on time, it does not mean that your booking has been canceled, but please pay on time, because we have to do this as well. You can only pay by (online) bank transfer. Cash and credit card payments are not possible.
You must notify us of cancellations by email.
Boat trip cancellations: if you have booked flexible tickets and you cancel before 48 hours before departure, you will receive the paid amount back from us. If you have booked the boat trip with the cheaper economy tickets and you want to cancel them, you will not receive a refund and you must pay the entire sum to us.
Cancellations of accommodations suitable for a maximum of 13 persons: if you have booked an accommodation 60 or more days before arrival, you can cancel it free of charge within 14 days of the invoice date. If you cancel your booking after those 14 days, but 60 or more days before arrival, you will pay €50 in administration costs. Cancellations 60-0 days prior to arrival are non-refundable, the full amount is due to us. Bookings made within 60 days before arrival can be canceled free of charge within 3 days after the invoice date. After those 3 days you will not receive a refund and you must pay the entire sum to us.
Cancellations of accommodations suitable for more than 13 people: if you book before June 15, you can cancel your booking free of charge within 14 days of the invoice date. If you cancel your booking after those 14 days, but 90 or more days before arrival, you will pay €50 in administration costs. If you book after June 15, but 90 or more days before arrival, you can cancel your booking free of charge within 14 days after the invoice date. If you cancel your booking after those 14 days, but 90 or more days before arrival, you will pay 30% of the accommodation price and €50 in administration costs. Cancellations 90-0 days prior to arrival are non-refundable, the full amount is due to us. Bookings made within 80 days before arrival can be canceled free of charge within 3 days after the invoice date. After those 3 days you will not receive a refund and you must pay the entire sum to us.
Cancellations of ski passes, ski lessons, ski rental and the activities booked: we will do our utmost for you to be able to refund the amount paid by you, but in this we depend on the flexibility of our Scandinavian partners. If you cancel months before arrival, more is possible than if you cancel just before arrival.
We cannot be held responsible for snow conditions, closed facilities and/or for other circumstances beyond our control.
The person who books the trip is jointly and severally liable for all persons he or she registers. This “main booker” must be at least 23 years old and is responsible for all fellow travelers in the event of losing property and/or damage to the accommodation. The rented accommodation may only be used by the number of people agreed upon booking. The accommodation, furniture, etc. should be handled with care to avoid unnecessary damage. Smoking in the accommodation, noise and other unacceptable behavior is not allowed. If the rules are not followed, a warning will follow. Repeatedly, the site must be vacated immediately and the rental of the accommodation will not be returned. If the accommodation is not delivered neatly and/or cleanly, both indoors and outdoors, compensation will be required upon departure or afterwards. Regardless of any payment for final cleaning, you must take care of the dishes, cleaning the inside and outside of the accommodation and taking away the waste. Complaints and damage must be reported immediately to the reception. Our colleagues will help you immediately, so that your holiday will be unforgettable. Complaints afterwards, when returning home, have rarely resulted in financial compensation.